data protection privacy notice
Grace Advocacy processes personal data as part of its normal operational activities. Personal data is any information that can be identified to a specific, living individual and processing means collecting, holding or using that information.
Queries regarding data protection can be addressed to our Managing Trustee who can be contacted by email [email protected] (for the attention of the Managing Trustee) or by phone – 020 7183 4456.
What personal data we ask for
We will only ask you for personal data that is relevant to your problem. This might include: a) your name and contact details - so we can keep in touch with you about your case, b) personal information - for example about family, work, or financial circumstances, c) details about services you get that are causing you problems - like energy or post, e) details of items or services you've bought, and traders you've dealt with, f) sensitive information like your health, gender, ethnicity or sexual orientation.
Legal basis for processing the personal data
The legal basis for processing this personal data is your personal consent which we will gain by asking you to: a) sign a paper consent form such as a Letter of Authority, b) click/tick a box or submit a form online or c) give agreement verbally.
How we use this personal data
The reasons for collecting this personal data are to enable us to help you with your problem/s and to meet our contractual obligations with our funders. The information will be used for conducting casework, and to request feedback from you about the service you received. We may share this data with third parties to your case to enable us to act on your behalf and we may share data with other third parties to enable them to act on your behalf, for example, if we use an external specialist service. We use some information to create statistics about who we're helping and what problems are the most common. This information is always anonymised - you can't be identified. We share these with funders, regulators, government departments and publicly on our blogs, reports, social media and press releases. The statistics also inform our policy research, campaigns, or media work. We will not share it with anyone for the purpose of sales or marketing without obtaining your consent to do so.
How long we will keep the personal data
We will keep the data for 7 years from the date your case is closed.
Your rights
Under UK legislation there are a number of principles that apply to all types of personal data. The individual, to whom the data refers, also has a number of rights concerning their data. To find out more, go to the Information Commissioners office website www.ico.org.uk. If you are not satisfied that your personal data is being processed properly, please email or phone the Managing Trustee using the contact details above. If Grace Advocacy has been unable to deal with your complaint satisfactorily, then you have the right to raise your concern with the Information Commissioner’s Office. More information about how you can do this is available at the ICO’s web-site www.ico.org.uk.
Queries regarding data protection can be addressed to our Managing Trustee who can be contacted by email [email protected] (for the attention of the Managing Trustee) or by phone – 020 7183 4456.
What personal data we ask for
We will only ask you for personal data that is relevant to your problem. This might include: a) your name and contact details - so we can keep in touch with you about your case, b) personal information - for example about family, work, or financial circumstances, c) details about services you get that are causing you problems - like energy or post, e) details of items or services you've bought, and traders you've dealt with, f) sensitive information like your health, gender, ethnicity or sexual orientation.
Legal basis for processing the personal data
The legal basis for processing this personal data is your personal consent which we will gain by asking you to: a) sign a paper consent form such as a Letter of Authority, b) click/tick a box or submit a form online or c) give agreement verbally.
How we use this personal data
The reasons for collecting this personal data are to enable us to help you with your problem/s and to meet our contractual obligations with our funders. The information will be used for conducting casework, and to request feedback from you about the service you received. We may share this data with third parties to your case to enable us to act on your behalf and we may share data with other third parties to enable them to act on your behalf, for example, if we use an external specialist service. We use some information to create statistics about who we're helping and what problems are the most common. This information is always anonymised - you can't be identified. We share these with funders, regulators, government departments and publicly on our blogs, reports, social media and press releases. The statistics also inform our policy research, campaigns, or media work. We will not share it with anyone for the purpose of sales or marketing without obtaining your consent to do so.
How long we will keep the personal data
We will keep the data for 7 years from the date your case is closed.
Your rights
Under UK legislation there are a number of principles that apply to all types of personal data. The individual, to whom the data refers, also has a number of rights concerning their data. To find out more, go to the Information Commissioners office website www.ico.org.uk. If you are not satisfied that your personal data is being processed properly, please email or phone the Managing Trustee using the contact details above. If Grace Advocacy has been unable to deal with your complaint satisfactorily, then you have the right to raise your concern with the Information Commissioner’s Office. More information about how you can do this is available at the ICO’s web-site www.ico.org.uk.
